Our Care Professionals

Our process includes the following steps:

• A comprehensive phone screening interview – We conduct a telephone introduction call with all applicants to determine qualifications and experience.
• Application – Each applicant must complete an in-depth application.
• 2-stage face to face interview- Management will meet face to face with each applicant to discuss past employment, why they became a caregiver, previous training, and detailed on the job work experience. The topics discussed in the face to face interview are predetermined based on the initial phone screening interview.  For example, if a candidate has worked in a memory care unit this would be their opportunity to share about their experience and expertise surrounding Dementia and Alzheimer’s care.
• Verification of previous employment- We verify time of employment, quality and/or if that individual is eligible for rehire.
• Verification of certifications or professional licenses – All are verified at hire and yearly.
• Criminal background screening – We conduct Texas Health and Human Services Commission compliant criminal background checks on each of our employees.
• Driver’s license and auto insurance verification – The candidate’s motor vehicle report and insurance are checked to ensure eligibility to drive while at work.
• Drug Test – Candidates must pass a multipaneled drug screen upon hire and random tests are administered.
• Office of Inspector General check – This allows us to make sure the candidate is not on any type of care exclusion list.
• Adverse Action check – This allows us to check to see if the candidate has ever been accused of any unfavorable actions.
• National Sex Offender Registry screening – All candidates are verified through the national sex offender verification process.
• Multiple personal and professional reference checks

We go through this process as if it were our family being cared for. We want our clients and their families to feel confident about the people who are in their homes. Not only do we expect, but we require every employee to exhibit the highest level of professionalism while also providing compassionate care for every client. When your loved one is not ready to leave home, learn about care at home.

At Turnaround Home Care we know that quality care starts with quality care providers. Our Caregivers are screened for personality traits such as empathy, compassion and patience and are matched with clients based on compatibility and skill set needed for your individual care plan.  Other qualities we look for are:

• Confidence in ability and skill set
• Knowledge of home safety
• Understanding of unique needs of individual clients
• Commitment to client satisfaction
• Time management skills
• Excellent verbal and written communication skills
• Commitment to continuing education

Each caregiver must have a minimum of 1-year professional experience in the field prior to going through the on boarding process.  We strive to find care professionals that can communicate in detail about their successes surrounding mobility care, memory care and providing outstanding senior support.  Each caregiver must complete training modules and they are tested to measure comprehension.  Our training office is located in Woodlands, Tx. Training Modules include but are not limited to:

• Emergency and safety procedures
• Client rights
• Universal Precautions
• Implementing a care plan
• Confidentiality, HIPPA
• Detecting signs of illness
• Scalding prevention

All of our caregivers are employees, not contractors.  They are bonded, insured, and covered by our company insurance policies.

In addition to the on-board training, caregivers are required to participate in ongoing training each year. We understand that the caregiver selected will become a huge part of you and your loved one’s life. Having an extensive roster of caregivers and CNA’s allow us to build a long-term meaningful bond through our matching process.

We will gather information we call “Client Preferences” during the assessment process that will allow us to match the caregivers not only based on level of care but also personality traits, specific interest, and individual preferences. It is our mission to create an environment that is comfortable and fulfilling for your loved one.